About

CHEVRON ADVANCED MEDICAL Our Practice was opened in September 2012. We are privately owned and operated by Dr Tun. We participate in Qualit...


CHEVRON ADVANCED MEDICAL
Our Practice was opened in September 2012. We are privately owned and operated by Dr Tun. We participate in Quality Practice Accreditation. We are an accredited Yellow Fever vaccination clinic on the Gold Coast that also offers vasectomycircumcision and iron infusions.


TELEPHONE COMMUNICATION WITH DOCTORS
It is Practice policy to not interrupt doctors during consultations. We can put the phone call through to our Practice nurse or leave a message with reception to pass on to the doctor. Our nurse will triage any urgent calls. Phone consults with doctors are not covered by Medicare, so you may be charged a fee.


PRESCRIPTIONS / RESULTS / REFERRALS
To comply with our privacy policy, no results will be given over the phone. In order to monitor your health and maintain confidentiality, as well as to follow Medicare guidelines, we ask that you make an appointment to see your doctor for repeat scripts, results and medical certificates.


PRIVACY POLICY
Your medical record is a confidential document. It is the policy of this Practice to maintain security of your medical record at all times and ensure this information is only available to authorised staff. Patients have the right to access their personal health information under the Privacy Amendment Act
2000. Patients may request in writing via a signed consent form, for their records to be transferred to another Practice. If it is a large file, there may be a fee involved.


RECALLS and REMINDERS
If you have had tests done and the results need to be discussed, you will be recalled by our reception staff - via SMS or phone or mail in the letterbox. You may also receive reminders for scheduled appointments.


FEEDBACK / COMPLAINTS
We always welcome comments and suggestions regarding the care you receive at this Practice. We have a "suggestions box" at the front desk - feel free to drop your anonymous comments in there. Patients who have doubts regarding their medical care are free to seek another doctor for a second opinion. All formal complaints must be made in writing before they can be addressed. We will try our best to resolve any issues to obtain the best outcome. If the problem cannot be resolve, you may contact the Office of the Health Ombudsman: 11 33 646.